Course Modules

Title

Duration

Module 1

French Basic Knowledge

Week 1-3

Module 2

English Basic Knowledge

Week 4-7

Module 3

Sensitization On STI/STD/HIV-AIDS

·         types of STI and HIV-AIDS, their symptoms, consequences

·         methods of transmission of STI/STD/HIV-AIDS

·         prevention methods and measures applicable in case of infection

Week 8

Module 4

Professional Life

·         Professional health and safety

·         safety measures

·         Develop career management skills

·         Human rights protection

Week 9-12

Module 5

Vocational Integration

·         Entrepreneurship

·         job-hunting techniques

·         drafting and managing administrative correspondences

Week 13-16

Module 6

Use of Office Automation equipment

·         Master micro computer

·         Page layout of documents (Word processing)

·         Use of electronic spreadsheet.

·         Use of computer assisted publishing software

·         Use of presentation software

Week 17-22

Module 7

Welcome and guide visitors or users

·         Welcome and guide customer

·         Guide visitor by telephone

·         Use of other communication tools (facsimile, Dictaphone, teletypewriter, electrocopy, etc.)

·         Transmit and disseminate documents and information within the institution

Week 23-26

Module 8

Information Management (writing mail, report writing etc.)

·         Write mails, minutes

·         Carry out mass mailing

·         Fill in a form

·         Data processing

·         Report writing.

·         Update data base

Week 27-30

Module 9

Mail Management

·         Receive mail

·         Keep record of income mails

·         Mail distribution

·         Mail preparation

Week 31-32

Module 10

Filing and archiving of documents

·         Encode documents or information (to specify)

·         Sort out documents or information

·         File documents or information

·         Archive documents or information

Week 33-34

Module 11

Activities Organization

·         Activities planning

·         Make appointments, keep a diary

·         Follow-up the institutions activities or services

·         Make sure the deadlines of the various activities are respected

·         Participate in the preparation of record of user or a staff (do it in case of need)

·         Prepare conference call

35-37

Module 12

Supervise team work

·         Participate in the decision making

·         Transfer of skills to a collaborator or to a newcomer in the secretariat or to a training

·         Check the activities generated expenditures

·         Propose improvements of procedures, office equipment and workstation

·         Coordinate a secretariat team activity

Week 38