About Customer Service

Course Description

Customer service program is designed to initiate students/employees who are not very verse with customer service operations and provides a toolbox of skills for effectively and efficiently handling all types of customer interactions. students will learn customer service skills to help improve their performance and present a professional, knowledgeable image that reflects well on their career choice and company.

Course Objectives

At the end of the training or course, students should be able to:

Why Choose This Program

Our Community

Join a community of people who have zeal to learn new things and help you with support, inspiration and imagination. Our communities organize various events such as panel discuss and events.

Customized Follow-ups

Every students will work closely with qualified and experienced instructors. We strongly believe that effective training needs human support.

Our Educational Platform

Our platform permits our students to get their training at anytime, coordinate their timetable with their instructors, evaluate their performance and recognize areas for development.

Rich and Intuitive Content

We work with experienced tutors in the field to develop content for our programs. we also give room for students to express their thoughts and worries privately.

Course outline

Course Modules

Title

Duration

Module 0

Mind-set Education

Week 0

Module 1

Introduction to basic customer service

Week 1

Module 2

Understanding Customer Needs and Expectations

Week 1

Module 3

How To Deliver Exceptional Customer Service

Week 2

Module 4

Managing Customer Expectations

Week 3

Module 5

Dealing With Difficult Customers

Week 4-5

Module 6

Vocabulary, Telephone, And Email

Week 6 – 7

Module 7

Elements of Customer Service Excellence

Customer Need Research Methods.

Week 8

NB:  Requirements to sit for final exams

  •  Candidate should put in a minimum of 90% attendance to appear for the examinations.

Passing Minimum 

A candidate shall secure a minimum of 50% to pass the final examination.

Teaching Methods

  • Lecture discussion method/Participatory method
  • Kinesthetic learning
  • Lecture demonstration method
  • Discovery Learning.

Grading Individual

  • Projects/Test/Quizzes           20%
  • Homework and Class Participation     10%
  • Final Course exam                   70%

Prices and Funding

Pay and join us!

250 000 XAF

NB: No other payment  will be demanded during and after the course program.

Payment options
  1. At our campus: You can make an appointment to pay directly on campus, tarred road bonduma gate buea, opposite EPN church.
  2. Wire Transfer: Call us and receive the necessary information you need to make payment from your bank or mobile money (MoMo).

Need Help or advice? 

Contact our admissions team for support!

we  are available from Tuesdays to saturdays to provide the help you may need in making learning with us a success. 

Register Now !

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HND COURSES

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VOCATIONAL COURSES

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